Speech Server

Give clients a hassle-free welcome to your company, even if no one is available to answer their call. With Voice Mobility's Speech Server, callers connect with recipients by saying the person or department's name -- no more having to dial or memorize extension numbers.

 

Speech Server Specifications (.pdf)

 

Speech-Enabled Auto-Attendant

Voice Mobility offers a speech-enabled auto-attendant application that automatically transfers a caller to their requested party, anytime of the day. The caller simply speaks the person or department's name, then the system connects the call.

 

Enhance Caller Satisfaction

Our Speech Server application employs superior speech recognition software that lets the caller speak naturally, as though they were having a conversation with an operator.

 

Increase Productivity

With Voice Mobility's Speech Server, a company can make available commonly requested information -- like office hours, directions, and the mailing address -- without interrupting an employee to provide it.

 

Proven Speech Recognition

Using a Nuance Speech Engine, Voice Mobility's Speech Server benefits from the industry leader's exceptional performance and accuracy in speech recognition.

 

Global Name Dictionary

Speech Server's dictionary includes over one million names, which span the globe and have multiple pronunciations. This means Speech Server requires few adjustments to suit most calls. The dynamic dictionary is continually updated.

 

Connect On The Road

Speech Server ensures calls to the office will connect with employees working away from the office. Employees can update the directory with their current contact telephone number.

 

Automatic Directory Updates

Everytime an employee is added or removed from the directory, Speech Server knows it. Thanks to back-end integration with human resources databases, Speech Server is automatically updated when an employee's status changes.

 

Analyze and Improve

Comprehensive administrative tools enable a company to analyze Speech Server's performance and customize it to achieve even better results.